MaidMirawyn
New Member
Oh goodness. I have a new candidate for "Incompetent Computer User of the Year."
I explained to a client today that we no longer accept floppy disks and told him to email me the files off his disk. (Our last four Dells have not had floppy drives, and our G5s don't, either.) So he leaves, and goes back to his home office.
Two hours later, I receive an email from him...with an html file attached. NOT the JPEG I expected. I check it, and it's the WEB PAGE FOR HIS EMAIL CLIENT. So I sent him back a message asking him to try again because he did NOT send the file off his disk.
An hour later, another file. THIS one is an OCX file...so I call him. Here are the problems:
1. He doesn't know how to look at the files on his floppy disk.
2. He doesn't know how to launch Internet Explorer if he has another window open.
3. He doesn't have the stupid floppy IN THE DISK DRIVE in the first place. He is, in fact, surprised when I ask him to PUT IT IN THE DRIVE.
4. He was taking a blind guess when it came time to attach the file in the first place, and had no idea how to actually choose which file to send.
I don't even work in tech support. Quick, I need to do something geeky to console myself!
*heads off to edit Wikipedia*
I explained to a client today that we no longer accept floppy disks and told him to email me the files off his disk. (Our last four Dells have not had floppy drives, and our G5s don't, either.) So he leaves, and goes back to his home office.
Two hours later, I receive an email from him...with an html file attached. NOT the JPEG I expected. I check it, and it's the WEB PAGE FOR HIS EMAIL CLIENT. So I sent him back a message asking him to try again because he did NOT send the file off his disk.
An hour later, another file. THIS one is an OCX file...so I call him. Here are the problems:
1. He doesn't know how to look at the files on his floppy disk.
2. He doesn't know how to launch Internet Explorer if he has another window open.
3. He doesn't have the stupid floppy IN THE DISK DRIVE in the first place. He is, in fact, surprised when I ask him to PUT IT IN THE DRIVE.
4. He was taking a blind guess when it came time to attach the file in the first place, and had no idea how to actually choose which file to send.
I don't even work in tech support. Quick, I need to do something geeky to console myself!
*heads off to edit Wikipedia*