Everyday there are some 50,000 lines of log entries. Give me a steam id or a name and I might have a chance to find the information but to expect me to look at all 50,000 lines of logs for yesterday isn't feasable.
Unlike other servers, we have very strict requirements on admins. It is to protect the integrity of our leadership and witness. We pick admins based on maturity and reaction and not on skill. This takes time and has worked out very good as problems with admins are thankfully an exception. This also means that admin availability is not always the best.
When that is the case, we try to provide as many alternative means to seeking a resolution. Admins not on, try the bot or contact list. Still can't get ahold of someone, send information to
csadmins@toj.cc. If you don't get a timely response, followup with the chapter leaders or let me know. If that doesn't work, contact Tek.
With real life schedules, there are going to be holes in admin coverage. Adding more admins just to meet coverage is not the answer as we have already determined this. We would rather have 10 hackers on the server then 1 admin not representing Christ in their actions on the server.
Hope this explains a little better why evidence is needed on the admins part and why there may be holes in coverage.