Its unfortunate that they are having such issues. I myself don't hold any grudge as they have far exceeded any US company to date in dealing with such a load of players. I really don't see a way they could have forseen they sheer amount of interest that this game has generated. On the Alleria server I think there has been 1 day total where the game was unplayable for me, the rest of the time, things have ran great. From what I have read its pretty much only those 20 highly populated servers that are having these issues.